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Yes, if for any reason you would like to return your order, we allow a no-quibble 30 days return window from the day your order was dispatched. Please refer to our returns policy for the full details.

If you would like to learn more about returning your order, contact us on 1 920 3022 1 920 3022.

You can find your ring size by heading to our ring size guide. Here, you can order a free ring sizer and learn everything you need to know about finding your ring size.

If you are having trouble finding your ring size, contact us on 1 920 3022 1 920 3022.

Yes, we can resize most ring styles. Unfortunately, due to the nature of the design, it is not possible to resize rings that have been engraved, eternity rings, or rings that need drastically resizing. Head to our ring size guide to learn more.

If you need help with a ring that needs resizing, contact us on 1 920 3022 1 920 3022.

Yes, in most cases we can engrave your ring. Here are some things you need to consider before getting your ring engraved.

• The engraving process can add 3 to 4 days onto the delivery time.
• There is a character limit.
• Refunds are not possible when an item is engraved.
• Rings cannot be resized after being engraved.

You must order the correct ring size if you are looking to get your ring engraved. Find out how to find your ring size using our ring size guide.

If you would like to learn more about our engraving service, contact us on 1 920 3022 1 920 3022.

If you would like to cancel your order, please refer to our returns policy and get in touch with our team on 1 920 3022 1 920 3022 at the earliest possible time.

We offer a free jewellery valuation report with every purchase. This document is useful for proving the authenticity of your purchase, along with providing your insurance company an accurate jewellery valuation.

If you would like to learn more about our jewellery valuation report, contact us on 1 920 3022 1 920 3022.

Of course! Simply contact our customer care team or submit an online form if you wish to making an appointment.

If you would like to learn more about our jewellery valuation report, contact us on 1 920 3022 1 920 3022.

As men’s rings tend to be larger in size and design, they require more metal. Therefore the price of men’s rings seems to be higher than women’s rings, when in fact the price is relative to the amount of metal used weight for weight.

If you would like to discuss pricing or have any other query, contact us on 1 920 3022 1 920 3022.

For all of our UK orders we offer Free Delivery with Royal Mail or DPD. The service is Next Day from when the parcel has been shipped. All parcels require a signature at the time of delivery and are fully insured until they are signed for. If for any reason your parcel is unable to be delivered, it will be returned to the local sorting office. You will need to provide a form of identification to pick up your order at this stage.

For all of our UK orders we offer free standard delivery via DPD. The delivery takes place within 2-3 working days, whereby the package can be accepted against signature at the specified delivery address. The package is fully insured until the time of signing. If for any reason your parcel is unable to be delivered, it will be returned to the local sorting office. You will need to provide a form of identification to pick up your order at this stage.

If you would like to discuss this in more detail, contact us on 1 920 3022 1 920 3022.

Yes. You can arrange to collect your order from your nearest store. If you would like to arrange this, please let our team know. Please note that you will need to book an appointment to collect your order and provide photographic ID such as a passport or driving licence. Contact us on 1 920 3022, to arrange a collection from one of our stores.

You will be updated via email regarding your delivery. On the day your order is dispatched, we will send you an email to confirm the expected delivery date, along with the tracking number and delivery company details.

If you require any further information regarding delivery, contact us on 1 920 3022 1 920 3022.

If you wish to have your order delivered to a different address to your billing address, we need to follow certain procedures. For your security, we require further identification documents to deliver to an alternative address. Contact our team on 1 920 3022 for further assistance.

We are confident that your order will be safe as we use the leading, most-trusted delivery companies. For further peace of mind, your jewellery is insured in the event of loss, theft or damage, until it is signed for.

If for any reason, you wish to return your order, it is your responsibility to insure your jewellery during transit. Unfortunately, we do not accept any responsibility for any items that are lost during transit when they are being returned.

IIf you would like to discuss this matter further, contact us on 1 920 3022 1 920 3022.

Your order will arrive in plain and discreet packaging to minimise the risk of theft. This is in accordance with our secure packaging in transit policy, where our external packaging makes no reference to our brand name or the type of item that is inside. Don’t worry though, your order will be beautifully packaged on the inside!

If you require any assistance, contact us on 1 920 3022 1 920 3022.

If you wish to return your order for any reason, we allow up to 30 days from the time your order was dispatched. Please make sure you read our returns policy.

If you need help arranging a return, contact us on 1 920 3022 1 920 3022.

In most cases, we can offer an exchange if you are not completely satisfied with your purchase. Unfortunately, we cannot exchange items that are engraved or created using our bespoke jewellery service.

If you would like help exchanging your order, contact us on 1 920 3022 1 920 3022.

Yes, you can. If your ring is too big or too small, we offer a ring resizing service to all of our customers. Use our ring size guide to find your ring size and then contact us on 1 920 3022 so that we can help you and assess whether any charges apply.

If you need to return your order for any reason, please refer to our returns policy.

If you would prefer to speak to an advisor, contact us on 1 920 3022 1 920 3022.

It may take between 8-10 working days for your refund to be processed, depending on the method of payment used.

If you would like to speak to us regarding a refund, contact us on 1 920 3022 1 920 3022.

We accept all major credit and debit cards, PayPal and bank transfer. Please refer to our payment options page for more information.

If you would like to pay over the telephone or wish to discuss payment options, contact us on 1 920 3022 1 920 3022.

If you are having issues placing a payment and your card details have been rejected, please check you have entered the below information correctly:

• Card Holder Name
• Card Number
• Card security code (3-4 security code on the back of your card)
• Postcode

If you are still experiencing issues, please get in touch with us on 1 920 3022 1 920 3022.

If you would like to pay using two cards you need to make sure that both cards are registered to the same address and have the same name on the account. To place a payment with two cards, please contact our team on 1 920 3022.

The payment can take between 2-3 days to be processed.

If you would like to speak to one of our advisers, contact us on 1 920 3022 1 920 3022.

Note: Order by the 8th December to get your jewellery delivered/ready to be collected in store, in time for Christmas.

For all UK orders we offer Free Delivery with Royal Mail or DPD and the service is Next Day from when the parcel has been shipped. Delivery to all international customers is free on orders of £500 or over. All parcels require a signature at the time of delivery and are fully insured until they are signed for. If for any reason your parcel is unable to be delivered, it will be returned to the local sorting office. You will need to provide a form of identification to pick up your order at this stage.

Any item purchased has to be collected within 90 days of reception at the store. If the order is not collected within 90 days, it will be automatically cancelled and subject to a 30% restocking fee of the full order value.

For UK orders with products eligible for next day delivery in this section. Order before 2pm UK time to get your order the next working day. All parcels require a signature at the time of delivery and are fully insured until they are signed for. If for any reason your parcel is unable to be delivered, it will be returned to the local collection point. You will need to provide a form of identification to pick up your order at this stage. Any item purchased has to be collected within 90 days of reception at the store. If the order is not collected within 90 days, it will be automatically cancelled and subject to a 30% restocking fee of the full order value.

Most of our products are made-to-order by our expert craftsmen, this enables us to pass on the savings directly to you, we make the your chosen jewellery to order. This usually takes between 2-3 working weeks and 3-4 working weeks for bespoke items. Quick delivery jewellery is ready to be shipped and will be with you in 2-3 working days. Once your product has been dispatched we will email you a tracking number, to allow you to track your order.

All our products are individually labelled with specific delivery time given on product pages.

Updates regarding your order should be available approximately two weeks after it has been placed. Once your product has been dispatched you will receive a tracking number via email to allow you to check the status of your delivery. If you have any issues regarding tracking your order please email us at [email protected] so we can look into this for you.

If a delay in your delivery should occur, we will keep you updated on your order status and provide a new delivery date. We will not be held responsible for any loss you may suffer on account of late delivery or cancellation of your order.

If for any reason you wish to have your product delivered to an alternative address to your billing address, we require the following information from you:

• A copy of the card holder’s photo ID - passport or driving license is recommended.
• A copy of a recent utility bill or bank statement - dated from the last 3 months, in order for us to verify your billing address.
• VAT is eligible for all shipments inside the EU. If you are located outside of the EU territory or in a country which is exempt of VAT, simply contact our Customer Care Team 1 920 3022 1 920 3022 so they can help you place your order over the telephone.

We are able to deliver to the Channel Island tax free, however your order must be placed by phone. Please get in touch with our Customer Care Team on 1 920 3022 1 920 3022 should you wish to place an order.

If you have any further questions about your order or wish to get in touch, simply email us at [email protected] or contact 1 920 3022 1 920 3022 where you can speak to a member of our customer service team.

Please note that our workshop will not be able to offer any repairs & resizing services from the 25th November 2022 to the 4th January 2023.

We offer resizing options depending on your ring type and complexity. Worn items can be resized except full eternity rings. Refer below for the resizing process and additional information. Our team is always available to help if you have any questions regarding the size of your ring.

For plain bands, non-diamond or non-gemstone set rings, we offer complimentary resizing up to 2 sizes up or down within 30 days after reception of the item.

For any resizing exceeding two sizes, we will charge a fee of   69€ . For diamond-set or gemstone-set engagement rings (including custom-made rings), items must be assessed in order to ensure whether they can be resized, or whether they need to be remade. In both cases resizing will be complimentary up to 2 sizes up and down, anything above 2 sizes will incur a minimum charge of 69€ .

Full eternity rings: due to the nature of the setting, full eternity rings cannot be resized and must be replaced within 30 days of receipt. Please contact our team to discuss alternative options for your ring. The price will depend on the cost difference between sizes with a minimum charge of   69€ .

Half and ¾ eternity rings: due to the nature of the setting, all half and ¾ eternity rings must be assessed in order to ensure whether they can be resized or whether they will need to be remade for which costs will apply. The price will depend on the cost difference between sizes with a minimum charge of   69€ .

For plain bands, non-diamond or non-gemstone set wedding rings, we offer free resizing up to 2 sizes up or down within 30 days after reception of the items. For resizing exceeding two sizes, we charge a fee of   69€ . All rings will be assessed by our team prior to confirming the price.

Diamond-set or gemstone-set wedding rings must be inspected prior to resizing to ensure that the nature of the setting will allow a resizing.

We do offer complimentary resizing for up to two sizes up or down within 30 days of receipt provided that a resizing is possible. For a resizing exceeding 2 sizes we charge a fee of   69€ . Upon receiving your request, our team will assess if the resizing is possible and discuss it with you. Depending on the complexity of your ring, the resizing may result in additional costs that shall be borne by you. This also applies if the ring has to be made anew from scratch if it cannot be resized as desired. You will be informed about any additional costs in advance. It will then be clarified whether the size change should be carried out.

Our jewellery is resized at:
A&B Logistics,
Unit 114/115F The Big Peg,
120 Vyse Street,
Birmingham,
B18 6NF