Happy Customers

What our customers say about us

Excellent

 

458 customers have written a review on Trustpilot

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  •  

    Richard Mitchell, 26. Jan

    Purchased for my wife to celebrate our 28th anniversary. Jessica at the Newcastle Branch is a credit to your company. Overall experience 5 Star + Nothing too much trouble and the ring is amazing.


  •  

    John Gillingham, 26. Jan

    The personal approach by your staff and their knowledge of the product.


  •  

    customer, 26. Jan

    It was exactly what I wanted


  •  

    Sam Bajgar, 25. Jan

    Great service and helping choosing my ring. Delivered to timescales provided, love it


  •  

    Maria, 24. Jan

    I recently bought a diamond eternity ring from Austin & Blake shop in London. I knew exactly what I was looking for but I must admit their search engine and ability to choose diamond clarity and cut made a whole process so much easier. Their sales consultant, Haifa was super helpful and answered all my queries. I highly recommend!


  •  

    Sonia Bricknell, 23. Jan

    Super selection and choice. Very helpful and knowledgeable staff. Tom was great and had so much patience during the "decision" making process!


  •  

    Christine, 23. Jan

    Great customer service. Very detailed information provided on how my order was progressing. Until the day it was delivered. Beautiful bracelet a little more than I would normally pay but a treat for myself and well worth the extra. Have not taken it off since it was delivered.


  •  

    Laurie, 22. Jan

    Staff of Austin Blake Belfast especially Ciara who went above and beyond to enhance our experience! We had Covid when we were supposed to collect rings and Ciara delivered them in person to our door so we could have them before Christmas.


  •  

    Bim, 21. Jan

    The consultants were incredibly friendly, very well versed in their work, and helped us to pick the best ring for my fiance. Not only that, but we had quite a fun time when I came to pick up the ring, the consultants were about as excited as myself, and seemed to thoroughly enjoy discussing my plans for our dream proposal. They also leapt to help me when I had a near emergency with a ruined ring box, and all in all provided an excellent experience. 20/10, great people, and best value of rings even compared to online


  •  

    Winters, 19. Jan

    Really helpful staff, patient whilst keep changing our minds and very knowledgeable


  •  

    ryan , 18. Jan

    The whole experience from selecting the ring, ordering and communication while I waited for delivery was excellent. I really couldn't have asked for more. Very reasonably priced and the ring is gorgeous 😍 she also said YES so that's a bonus


  •  

    Gaynor Evans, 17. Jan

    Received this gold wedding band as a surprise birthday present and I love it.


  •  

    Hayley Lyon, 16. Jan

    I got my engagement ring from the Leeds store. Liyah and the rest of the team were fantastic in helping me (and patient as I was very fussy/indecisive!). Could not be happier with my bespoke ring it is completely perfect! Definitely going back to get my wedding ring :)


  •  

    Jordan W, 16. Jan

    Jason gave us a great crash course on the grading of diamonds and also introduced us to the concept of Lab grown diamonds which was far more preferable once the differences and similarities had been explained. Overall great experience, would recommend to all considering engagement ring shopping.


  •  

    Jonathan, 15. Jan

    Absolutely fantastic service. Couldn't get the ring I wanted in time. (my own fault leaving things so late and expecting miracles). They were able to send out a sample ring at no cost which I was able to use until the real one came. Very polite and helpful with great communications. Thank you so very much.


  •  

    Lord Colin Davidson , 15. Jan

    Good service. Good price.