Happy Customers
What our customers say about us
Excellent
350 customers have written a review on Trustpilot
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customer, 03. Oct
We found Austen Blake by chance. Just can not give enough praise for the team and especially Mitchell who helped us every step of the way. Mitchel is helpful, friendly and very conscientious. He is very knowledgeable about diamonds and helped us design our perfect engagement ring and even obtained photographs of the ring being made. Would recommend to anyone.
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Laura, 02. Oct
Jason was exceptionally helpful when it came to choosing and designing the ring, he explained it all so well and was lovely to chat to throughout the time we spent with him. Didn’t have an appointment just turned up not long after it opened. Will definitely be back and recommend 100% - friendly, down to earth and there to get you the best value. Left feeling very happy, so thanks again!
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Richard, 02. Oct
We had a really excellent experience! Jessica in the Eldon Square branch was really friendly and helpful and listened carefully to what we wanted and gave us loads of information and guidance. We had looked in a number of places without much success and Austen & Blake was just the perfect place for us.
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Melissa, 01. Oct
I have had the pleasure of ordering an engagement ring from Jessica at A&B Newcastle. The service has been first class from start to finish, especially as I changed my mind about the cut half way through. Communication has been spot on and I am over the moon with my ring! I will definitely be back for wedding bands - easy choice!
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Carl Powell, 30. Sep
As an akward customer the girls where very patient with me and the end result was brilliant thank you very much.
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Beth, 28. Sep
Ring is absolutely beautiful but service could have been a little more personalised. Was quite transactional. When came to collect the ring was not remembered as a customer who had ordered previously until said I was there to pick up, and no information was provided on aftercare until prompted by myself after the completed sale, but overall staff were friendly and answered questions on ring selection where needed during initial appointment showing various options and giving some advice on selection. I would recommend them though as the design and finish on the ring is stunningly beautiful (even more so than on the online image) and they had no issues with timing or delivery even during a period of bank holidays.
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Keelan Little, 26. Sep
Very good service. They weren't able to get the ring in time so they refunded what I paid for the express deliver and sent out a sample ring until the real one arrived
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monmon, 22. Sep
I ended up at Austen & Blake in Hatton Garden after a bad experience at Diamonds Factory only to find my angel, Charlotte! She helped get my dream ring to me in time for my wedding. I had exactly what I wanted in mind so I was being a little picky, but she put up with all my messages and emails and get all my requests over to the designers. I got married abroad and therefore my ring needed to be shipped to me, and Charlotte and Fran from customer service went above and beyond to help me when my ring got stuck in customs. It ended up getting to me in time for the wedding and I was very happy with the result. I would definitely go to A&B in London again next time I need jewelry!
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Mrs Kay Newton, 20. Sep
Excellent service and staff friendliness as always. Staffs knowledge is second to none as always. Would definitely recommend.
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NM, 19. Sep
I had the most wonderful experinece of ordering from Austen & Blake. Rachael, as well as the rest of her colleagues, provided nothing short of an excellent service from start to finish. Rachael was extremely helpful and ensured I got the best possible stone in my budget. She was always happy to answer my queries.
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Gabriel Gonçalves, 18. Sep
I came in with an idea for a bespoke ring, which had a big sentimental value to my wife. Their team in Belfast made the best effort to have the design done as I dreamt of. The end result was beautiful, my wife loved the ring, crying when she saw their rendition of a long lost ring her mother had given to her when she was a kid. Thank you to Ciara and team.
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Gd Wilson, 10. Sep
Kristopher was an absolute delightful gentleman. Who treated me and my wife to be with respect and he had a very professional manner about him. He was very helpful and helped us pick the perfect ring. I personal appreciate his honestly. Thank you so much
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Craig Terry , 06. Sep
Excellent all round service and very professional.
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Anthony , 04. Sep
Really helpful and if course ring was great and in fantastic condition when arrived
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Mr Harriott, 29. Aug
I bought an engagement ring for my now fiancée in the Manchester store and I would highly recommend. The service Alyshia provided was very supportive and reassuring throughout, and her expertise meant any questions I had were answered swiftly and honestly so we could make the perfect ring. I’ll definitely be coming back to A&B for our wedding bands.
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PatrickSeanMcKeon, 27. Aug
Aimee at your Liverpool branch delivered the best customer service I’ve ever received. Truly a wonderful asset to you business and because of her my now Fiancé is absolutely over the moon with her Ring. Can’t fault my Austen Blake experience from start to finish professionalism at its finest. Thanks so much again Aimee!
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Patricia McCabe, 24. Aug
I Purchased a beautiful diamond cross ciara Who assisted me was so knowledgeable about the diamonds She was very patient and showed me various items it was a very relaxing experience and I thoroughly enjoyed my refreshments I would recommend this store to anyone who wants a very enjoyable experience when choosing an item of jewellery.
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Ash Holding, 21. Aug
Lucy in the Hatton Garden store was fantastic in helping me arrange the perfect engagement ring for my partner. I explained which particular style I was looking for and Lucy used her expertise to advise me what would look best based on my original style. She didn't pressure me to spend more like some Jewellers and respected my decisions. I told Lucy which date I was intending to propose to my partner and Lucy ensured that it would be ready by then which it was! The quality of the stones are amazing and my partner says her ring is better than she ever imagined and everyone has commented how beautiful it is. Thank you Lucy and Austen & Blake
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customer, 20. Aug
Excellent customer service. Very thorough with explanations and ensured I was fully aware of options and how they differ.
