FAQ

We hope you'll find the answer to your question in our FAQ section, but if this is not the case, please get in touch with our customer Care Team on 1 920 3022 1 920 3022

FAQs

About us

Currently, we have stores in Manchester, Leeds, Liverpool, London and Glasgow.

Currently we have a showroom in Dublin. If you'd like to book an appointment please click here.

If you would like more information regarding how we source our diamonds, please contact us on 1 920 3022 1 920 3022.

Orders

Yes, if for any reason you would like to return your order, we have extended our returns period to the 31st of January 2023 for the festive season from the day your order was dispatched. Please refer to our returns policy for the full details.

If you would like to learn more about returning your order, contact us on 1 920 3022 1 920 3022.

Order by the 2nd December to get your jewellery delivered/ready to be collected in store, in time for Christmas. If in doubt please contact us on 1 920 3022.

Yes, we can resize most ring styles. Unfortunately, due to the nature of the design, it is not possible to resize rings that have been engraved, eternity rings, or rings that need drastically resizing. Head to our ring size guide to learn more.

If you need help with a ring that needs resizing, contact us on 1 920 3022 1 920 3022.

Yes, in most cases we can engrave your ring. Here are some things you need to consider before getting your ring engraved.

  • The engraving process can add 3 to 4 days onto the delivery time.
  • There is a character limit.
  • Refunds are not possible when an item is engraved.
  • Rings cannot be resized after being engraved.

You must order the correct ring size if you are looking to get your ring engraved. Find out how to find your ring size using our ring size guide.

If you would like to learn more about our engraving service, contact us on 1 920 3022 1 920 3022.

If you would like to cancel your order, please refer to our returns policy and get in touch with our team on 1 920 3022 1 920 3022 at the earliest possible time.

If you would like to insure your jewellery, head to our jewellery insurance section.

We offer a free jewellery valuation report with every purchase. This document is useful for proving the authenticity of your purchase, along with providing your insurance company an accurate jewellery valuation.

If you would like to learn more about our jewellery valuation report, contact us on 1 920 3022 1 920 3022.

Of course! Simply contact our customer care team or submit an online form if you wish to make an appointment.

If you would like to learn more about our jewellery valuation report, contact us on 1 920 3022 1 920 3022.

As men’s rings tend to be larger in size and design, they require more metal. Therefore the price of men’s rings seems to be higher than women’s rings, when in fact the price is relative to the amount of metal used weight for weight.

If you would like to discuss pricing or have any other query, contact us on 1 920 3022 1 920 3022.

For all of our UK orders we offer Free Delivery with Royal Mail or DPD. The service is Next Day from when the parcel has been shipped. All parcels require a signature at the time of delivery and are fully insured until they are signed for. If for any reason your parcel is unable to be delivered, it will be returned to the local sorting office. You will need to provide a form of identification to pick up your order at this stage.

For all of our UK orders we offer free standard delivery via DPD. The delivery takes place within 2-3 working days, whereby the package can be accepted against signature at the specified delivery address. The package is fully insured until the time of signing. If for any reason your parcel is unable to be delivered, it will be returned to the local sorting office. You will need to provide a form of identification to pick up your order at this stage.

If you would like to discuss this in more detail, contact us on 1 920 3022 1 920 3022.

Yes. You can arrange to collect your order from your nearest store. If you would like to arrange this, please let our team know. Please note that you will need to book an appointment to collect your order and provide photographic ID such as a passport or driving licence. Contact us on 1 920 3022 1 920 3022, to arrange a collection from one of our stores.

You will be updated via email regarding your delivery. On the day your order is dispatched, we will send you an email to confirm the expected delivery date, along with the tracking number and delivery company details.

If you require any further information regarding delivery, contact us on 1 920 3022 1 920 3022.

If you wish to have your order delivered to a different address to your billing address, we need to follow certain procedures. For your security, we require further identification documents to deliver to an alternative address. Contact our team on 1 920 3022 1 920 3022 for further assistance.

We are confident that your order will be safe as we use the leading, most-trusted delivery companies. For further peace of mind, your jewellery is insured in the event of loss, theft or damage, until it is signed for.

If for any reason, you wish to return your order, it is your responsibility to insure your jewellery during transit. Unfortunately, we do not accept any responsibility for any items that are lost during transit when they are being returned.

IIf you would like to discuss this matter further, contact us on 1 920 3022 1 920 3022.

Your order will arrive in plain and discreet packaging to minimise the risk of theft. This is in accordance with our secure packaging in transit policy, where our external packaging makes no reference to our brand name or the type of item that is inside. Don’t worry though, your order will be beautifully packaged on the inside!

If you require any assistance, contact us on 1 920 3022 1 920 3022.

Returns

If you wish to return your order for any reason, we have extended our returns period to the 31st of January 2023 for the festive season from the day your order was dispatched. Please refer to our returns policy for the full details.

If you need help arranging a return, contact us on 1 920 3022 1 920 3022.

In most cases, we can offer an exchange if you are not completely satisfied with your purchase. Unfortunately, we cannot exchange items that are engraved or created using our bespoke jewellery service.

If you would like help exchanging your order, contact us on 1 920 3022 1 920 3022.

Yes, you can. If your ring is too big or too small, we offer a ring resizing service to all of our customers. Use our ring size guide to find your ring size and then contact us on 1 920 3022 1 920 3022. so that we can help you and assess whether any charges apply.

If you need to return your order for any reason, please refer to our returns policy.

If you would prefer to speak to an advisor, contact us on 1 920 3022 1 920 3022.

It may take between 8-10 working days for your refund to be processed, depending on the method of payment used.

If you would like to speak to us regarding a refund, contact us on 1 920 3022 1 920 3022.

Payments

We accept all major credit and debit cards, PayPal and bank transfer. Please refer to our payment options page for more information.

If you would like to pay over the telephone or wish to discuss payment options, contact us on 1 920 3022 1 920 3022.

If you are having issues placing a payment and your card details have been rejected, please check you have entered the below information correctly:

  • Card Holder Name
  • Card Number
  • Card security code (3-4 security code on the back of your card)
  • Postcode

If you are still experiencing issues, please get in touch with us on 1 920 3022 1 920 3022.

If you would like to pay using two cards you need to make sure that both cards are registered to the same address and have the same name on the account. To place a payment with two cards, please contact our team on 1 920 3022 1 920 3022.

The payment can take between 2-3 days to be processed.

If you would like to speak to one of our advisers, contact us on 1 920 3022 1 920 3022.